Testimonial Tuesday: The Letter

Written by Moveforfree on July 20, 2010 – 10:43 am -

Jordan's moveforfree testimonial letter

In the age of email, Facebook and Twitter, the hand- mailed (snail mail) letter has gotten lost along the way.  Getting a letter now, shows that the person who sent it really took the time and energy to tell you something important.  A couple of weeks ago we received a letter in the mail from a VERY satisfied customer.  It meant a lot to us that Jordan L. took the time to type, print, get an envelope, get a stamp and mail this letter to us.  Jordan told us that she was relocating from Houston to Dallas and the fact that moveforfree was there for her every step of the way made the things a whole lot easier.  In fact she said, “I was far less stressed during this move than any other time in my moving history.”  Now without further ado here is Jordan’s testimonial… The Letter.

My name is Jordan L., and I just finished my move yesterday into my new place.  I have to say, this experience is the best I ever had.  I do not compliment often, for the mere fact that customer service has, in my opinion, severely declined over the past years.  However, this experience is one that I am unable to over look with regards to giving recognition.

I should have prefaced the first of this letter by saying that I am a manager in service- oriented industry and understand the true outcomes that good, quality customer service can have on a business.  The associates that I was fortunate enough to become assigned to are phenomenal at their job an at giving quality customer service.

I will have to admit that I was a bit skeptical of the moveforefree.com business model and how it was feasible to operate successfully, but after everything (and everyone) working like clock work to satisfy me (the customer), I am truly dumbfounded by all I received.

During a move, it is obviously a stressful time for anyone, and had it not been for the follow up and constant attention to detail by the representatives that I was assigned to, I would have had major issues in my ability to get the move completed.  Not only were the associates there beforehand, they were also there during the move as well.  I was moving from Houston to Dallas and got a late start after the first movers arrived and your team was able to work with the movers to have my window of arrival pushed back to accommodate me and my tardiness- this is something I would have never thought to be possible.

I am truly amazed at the overall outcome of this moving endeavor. and it not been for your company employing great people, I don’t know that I would been in  the great spot that I am currently enduring.  I cannot say thank you enough for the quality work and dedication your associates have put in to making this a satisfying experience for me.

I have already begun to solicit others to use your site.  This is an experience that I will tell to anyone and everyone I know who is looking to move in the near future.  Your associates have taken me from a pessimist to an optimist in a short amount of time, and that is something I cannot say very often about customer service.

Again, thank you for existing and having such great and talented people helping your customers, it will truly pay dividends in your growing future.  I wish your company the best of luck in your endeavor to grow, I hope to one day utilize your services again.

Thank you so much Jordan for sending us this wonderful letter!  I would like to give a very special shout out to Shari who was Jordan’s locator and Deedra and Courtney who assisted Jordan during her move.  They work very hard everyday to help people find their new place and get them moved into their new apartments.  You guys rock!  Thank you for all your years of service.

If you would like to send us a testimonial we love them in all forms: letters, emails, phone calls, Facebook/ Twitter posts, sky writing and billboards etc…

Don’t forget if you would like to take some pictures or video during your move, just swing on by our Facebook page and post them on up.  We love to hear from our customers and how they are doing in their new apartments.


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Testimonial Tuesday… Houston Edition

Written by Moveforfree on March 9, 2010 – 2:49 pm -

We have 1000’s of satisfied customers that give us great testimonials every day.  But since this week we are “on the move” to Houston, TX I will be sharing some Houston specific testimonials.

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“Keep up the good work!
” Jorge G.

“Our movers were wonderful guys. They did an awesome job! It was a very good experience and I would definitely recommend it!” Thank you!
 Rebecca R.

“Every thing went well thanks a lot! sincerely”, Joseph R.

“The two men who assisted with my move were terrific! I couldn’t have asked for harder workers, and they were very polite. They even came early, after calling to make certain that was ok, which really made my day!! They both deserve gold stars***!!” Thank you.
 Christi H.

“I was very happy with the move . Thank you so much for all your help.” Patty H.

“This is the second time that I use moveforfree, and every time you guys come through for me. I will definitely recommend your services to everyone and anyone! Thank you very much.”  
Fabio C.

“WHEN I MOVE AGAIN I WANT THE SAME TWO GUYS,I REALLY LOVE THE WAY THEY WERE HELPFUL AND VERY RESPECTFUL TO ME.THANK YOU MOVE FOR FREE.)” 
Gladys W.

For more testimonials be sure to go here!


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Testimonial Tuesday

Written by Moveforfree on February 16, 2010 – 3:28 pm -

MoveforFREE.com is proud to say that we employ excellent movers!  Here are some testimonials that graciously thank our movers.

MoveforFREE.com actual movers!!

“The movers were very nice and very perfessional, and I would reccomend move for free to everyone that I know whom are going to be moving. My experience was great. Thank You very much.”
Danyell Q., Garland TX

“My movers were exceptional! They did an excellent job and went a mile or more above to accomplish this move. I would let anyone know about “move for free.com” because of my great experience with this move. I will also call on Move for free to move to another apartment. My movers were Terry, Ron and Ken. Three very nice gentleman who worked hard to take care of my furniture. thank you”
Anne S., Benbrook TX

“The two men who moved me were very polite and worked extremely hard. They were very cautious not to damage any of my property. They did an excellent job and I appreciate thier professional approach. Thank you for a pleasant moving experience. I will recommend moveforfree.com to all my friends.”
Kellene F., Houston TX


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Testimonial Tuesday

Written by Moveforfree on February 9, 2010 – 2:05 pm -

We really love to hear our customer’s opinions!  Feel free to post your opinions, suggestions, or comments here, on our Facebook page, or on Twitter.

facebook-icontwitter-logo

Here is a great one from Ankin A. from Euless, Texas.

This is the second time i have used your service, you guys are the greatest, friendly, nice, and quick… I have recommended your company to several of my friends and they have used you guys..thanks again.  I will use you again in the future. (how about a referral fee program?..ha ha)

We value all of our customers and really do appreciate everyone of them.


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Testimonial Tuesday Extravaganza!

Written by Moveforfree on January 26, 2010 – 1:08 pm -

We get a lot of testimonials here at MoveforFREE.com! Just take a look at our Customer Opinion section on our website.

But I have to say this one is one of the best! A super big thank you to Will L. of Houston, TX.

This is what Will Had to say about MoveforFREE.com…

FANTASTIC!!

“I’ve never been so happy using any website before. Seriously, I use the web for everything from pillows to cars, but THIS… this was FANTASTIC. I found a great apartment at a greatly discounted price (15% below market), and when it came time to move – BAM! Luis and Jesu (the movers) were there RIGHT on time and had all my stuff loaded in two shakes of a jackrabbits tail! I barely had enough time to say goodbye to my neighbors (though they gave me every second I wanted)! And even though I was moving almost an hour and a half away to the other side of town (Rayford/Sawdust and 45 to near Westheimer and 8), they kept in constant contact and let me know where they were, so that when I pulled up at my new complex they were RIGHT behind me. They unloaded me in about two minutes – putting EVERYTHING right where I wanted it. They even COMPLETELY refused my offer to help! They were exceptionally professional, and I really couldn’t have been happier with how those two fine gentleman handled my stuff – loading/unloading or even while driving. My stuff might has well been the Queen’s Jewels for how gently they handled it every step of the way. Really, way to go for those guys! But the best part – after they loaded me in, they brought me the bill – and it was CHEAPER than what I was told! I was told right off the bat that there would be an out-of-zone charge (and with the hour-and-a-half or so each way I understood!), but I couldn’t have paid a friend gas money for what this cost me. I will NEVER move apartments with anyone else ever again! Thanks so very much for everything, it was the single best moving experience of my life. I’ve always said moving was the single WORST thing in the world, but tonight changed my opinion about moving. SERIOUSLY! I hope to be a customer of your service until the very last place I ever rent. “

We take great pride in our employees and our business. Thank you so much to Will for taking the time to write to us and let us know how you felt about your experience.  We appreciate you, your kind words, and your willingness to take the time to let us know how we did.

thankyouPhoto Credit

Ten years strong and still moving!


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Testimonial Tuesday

Written by Moveforfree on November 10, 2009 – 3:56 pm -

This was my second move with Moveforfree, and I am thoroughly pleased with the service you delivered. I am always sure to recommend you to anyone I know who are moving!!!
Rebecca M., Houston TX

We love to hear that customers are recommending us to their friends, family, or other people they know. Word of mouth is the best kind of marketing.

I’ve had professional movers before, and have never had anyone be so careful with my belongings. My crew was excellent! Good job!
Cathy R., Carrollton TX

We always respect other peoples belongings like they were our own. I’m glad to hear that the move went SO well!

The movers were especially courteous. Being early was to my advantage and they coordinated being early with my schedule.
Thomas B., Houston TX

We like to help our customers in any way we can. Thank you so much for your kind words.


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Our First Testimonial Tuesday!

Written by Moveforfree on November 3, 2009 – 2:08 pm -

Every Tuesday I will be adding new testimonials to our page. Here are a couple of really great ones.

The two movers that I had were two of the nicest people that I’ve met, I’ll definitely recommed your services to others
Dawnyell B., Houston TX

Excellent service, great help. We had a very pleasant experience. I wouldn’t change a thing.
Anuradha S., Arlington TX

I want my movers to be recognized for what a great job they did. I was so pleased with everything. I just can’t say enough good things about Mark and Brandon. They were so polite and very careful with my things. If I move again I want them to move me. I have told everyone I know how awesome they were. Please make sure they get recognized for what wonderful people they are.
Jennifer G., Sugar Land TX


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